Cancellation policy

Cancellation terms depend on how much notice we have and whether the vehicle was held exclusively for you. Call +91 80880 58825 and we will tell you exactly where you stand — we would rather say it plainly than hide it in small print.

Cancelling a booking

Tell us as soon as you know. With reasonable notice there is normally nothing to pay, because the vehicle can be put on another job. Cancelling at very short notice, once a driver has been assigned and the vehicle held for you, may attract a charge that reflects what we have already committed.

Refunds

Any advance you have paid is returned by the same method you used, less any charge that applies under the paragraph above. We process refunds promptly rather than sitting on them.

Changes to a booking

Dates, routes, pickup times and even the vehicle can usually be changed, and we would far rather move a booking than lose it. A change that increases the distance or the duration will change the fare, and we will tell you the new figure before confirming. To request a change, call or WhatsApp +91 80880 58825 as early as you can.

If we have to cancel

If a vehicle breaks down or a driver becomes unavailable, our first move is always to send a replacement. If we genuinely cannot get you a vehicle, you pay nothing and any advance is refunded in full. We will tell you as early as we know rather than on the morning of the trip.

Contact

Urbania Hire Bengaluru. Call or WhatsApp +91 80880 58825, 24 hours a day.